Category: Car Hire
Address: Chainbridge Road, Blaydon-on-tyne, Tyne And Wear, NE21 5ST
Landline: 0191 49...
I was given a LWB van and not the SWB requested. After returning to the branch to change the vehicle I spent 20 minutes at reception without acknowledgement from the many people going about there duties in the office. When addressed the lady was abrubt and far from informative as to what was happening, I then proceeded to sit a further 30 minutes wondering what was going on I was given my keys back and told the new van would be brought around for me. Another 20 minutes standing around and finally the replacement van arrived. Severe lack of communication and pleasantness, it wouldn't be my choice of hire company going forward.